When will my order be fulfilled / DELIVERED?
-We try and fulfill each order we get within two to three working days. (Monday-Friday) Depending on your location in the world, shipments can take anywhere from two to four weeks to land at your doorstep. Please understand we work as fast as we can, but if for some reason you have not received your package within the third or forth week, please feel free to contact us here.
Can I return an item for refund?
- No sorry, all sales are final.
Do you wholesale your publications
-Yes, we can provide wholesale to other shops. Please see our Wholesale page for more information.
How can I contact you?
-If your question was not answered on this FAQ page, you can contact us here. Or email directly to firstname.lastname@example.org
Can I return an item for exchange?
- We do exchange damaged items only.
-If the package arrives damaged, send back the damaged items and we'll exchange them, or proof that the item is damaged. You have one month after the date of the transaction to declare a broken item. To received a return authorization, please contact us.
What kind of payment do you accept?
- We accept Visa, Mastercard, Paypal.
Why is the submissions page password protected?
- We do except submission for Bench Masters Magazine, but limit our contributors to help with quality control. If you have some quality (Hi-Res) photographs or even better something solid to say in an article, please feel free to contact us and let us know. If you don’t know what a hi-res photo is, please google it and learn.